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uBid Buyer Protection
In an ongoing effort to improve security and protect against fraud on
Consumer Exchange, we are pleased to add the Buyer Protection Program
to our list of services. Many items on Consumer Exchange are covered by
this Buyer Protection Program. The protection provided under the Buyer
Protection Program is backed by insurance obtained from Underwriters at
Lloyd's, London. We offer this program to buyers in the Consumer Exchange
free of charge. Although the vast majority of Consumer Exchange transactions
are trouble-free, the Buyer Protection Program provides an additional
measure of safety to protect against potential fraud.
Claims of fraud may be made when you have:
1. not received an item for which you have made full payment; or
2. received an item that is materially different than the item described
and ordered,
and your attempts to remedy the problem with the seller have
proved unsuccessful.
Both the buyer and seller accounts must be in good standing when the
contested auction is closed.
- To be in good standing, the registered buyer and seller must not have
a Feedback Rating at the time of the transaction of less than 3.
- A buyer who has not yet received a Feedback Rating shall be considered
to be in good standing, but a Seller who has not yet received a Feedback
Rating will not be considered to be in good standing.
If either party to an auction transaction is not in good standing, the
auction will not qualify for this Buyer Protection Program.
Please note that if payment to the seller was made via a wiring
service, mailed to a Post Office Box, made in cash, or sent overseas,
buyers are not eligible for the Buyer Protection Program.
What is the Buyer Protection
Program?
Bidders are protected for up to $500 minus a $25 deduction. Please note
that the Buyer Protection Program only covers buyers.
Initial claim requests must be received by uBid within 30 days of auction
close. The period for filing a claim with our claims administrator extends until
60 days after close of auction. Please be aware that these timeframes cannot be
extended. There is a limit of one claim per month,
and no more than four claims in any year.
How does it work?
If you are a buyer with an auction complaint and feel that you need
to use our Buyer Protection Program, here are the steps you should follow:
- First, try to communicate directly with the seller. Many problems
are simple misunderstandings. You'll find the seller's email address
in your winning bid confirmation email.
- If you are unable to resolve the matter with the seller, file a complaint
with uBid's Consumer Exchange Customer Care Department. Contact
uBid's Consumer Exchange Customer Care providing a detailed
account of your complaint, including lot number, your ID and the seller's
ID, the seller's ratings at the time of auction close, the method and amount
of your payment, details concerning the merchandise,
and steps you have taken to try and resolve the issue.
The Consumer Exchange Customer Care Department will send a uBid Claim
Form to you to complete shortly thereafter if it is determined that the auction
in question qualifies for BPP.
- Once the complaint has been submitted, the seller will receive an
email notifying him or her of your complaint and an explanation of how
to proceed.
- Again, we encourage you to try to resolve the issue with the seller.
If that fails, return to your complaint form to document additional
events or conversations with the seller that have occurred since your
complaint was first submitted.
- When you are satisfied that your form includes all relevant information,
print it out and mail it to our claims administrator along with copies
of all supporting documents, such as seller's rating at the time of auction close,
email communications with the seller,
proof of payment, photographs of the item, etc. Always save copies of
receipts and correspondence. Your claim must be postmarked within 60
days after the close of the disputed auction.
- Once you've filed your claim, the claims administrator will investigate
the auction to determine whether fraud has occurred. The administrator
will contact you with their decision within 45 days after receipt of
your claim and all relevant documents. If you are involved in a claim,
uBid may share certain transactional information and personal information
with our outside claims administrator in order to help facilitate the
investigation and resolution of the claim. They may only use this information
only to process claims and may not use this information for any other
purpose.
Q&A's
How much does the program cost?
It is free to be a part of the program. However, if a claim is approved,
$25 will be deducted from any proceeds.
Is there a deduction?
$25 per claim will be deducted from any proceeds. For example, if you
file a claim for $75 and it is approved, you will receive $50 ($75 less
the $25 deductible).
What items are covered?
Transactions in which the winning bidder sends money to the seller and
does not receive the item, or in which the item received is materially
different than the item described and ordered may be covered by the Buyer
Protection Program. Protection is available to winning bidders only.
Both the buyer and seller accounts must be in good standing when the contested
auction is closed.
- To be in good standing, the registered buyer and seller must not have
a Feedback Rating at the time of the transaction of less than 3.
- A buyer who has not yet received a Feedback Rating shall be considered
to be in good standing, but a seller who has not yet received a Feedback
Rating will not be considered to be in good standing.
- If either party to an auction transaction is not in good standing,
the auction will not qualify for this Buyer Protection Program.
The auctioned item must be in accordance with the rules outlined in our
User Agreement. The purchase price of the item must be greater than $25
and less than $10,000. The approved administrator deducts $25 before reimbursing
your claim.
Items damaged in shipment are not covered. Please contact your shipping
carrier for information about its reimbursement policy.
Please note that if payment to the seller was made via a wiring
service, mailed to a Post Office Box, made in cash, or sent overseas,
buyers are not eligible for the Buyer Protection Program.
What items are excluded?
There are some things that you may not list or sell under any circumstances.
These include:
- Any item that is illegal to sell under any applicable law, statute,
ordinance or regulation
- Any item that infringes or violates anyone's rights
- Items that you do not have the legal right to sell, including any
items that do not exist at the time of the auction
- Copyright-infringing items
- Stolen goods
- Any item which, in uBid's sole discretion, is inflammatory, offensive,
unlawful, harmful, threatening, abusive, harassing, tortious, defamatory,
vulgar, obscene, libelous, invasive of another's privacy, hateful, racially
or ethnically objectionable, or otherwise inconsistent with the spirit
of uBid Auctions
- Any item on uBid's list of prohibited items (View the complete list
here)
How much coverage do I have per auction?
$25 will be deducted from any proceeds paid to you on your claim.
The Buyer Protection Program covers only the final bid price (subject
to the minimum and maximum amounts set forth above); other fees and expenses,
such as shipping, are not covered.
How many claims can I file?
There is a limit of one claim per month, and no more than four claims
in any year.
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