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Closing a Sale in the Consumer
Exchange
What should
I do when the auction closes?
Steps to Take After an Auction Closes:
- Once a Consumer Exchange auction closes, uBid will send the buyer
and the seller an email providing each party with the other's contact
information to complete the sale.
- Typically, the seller should contact the buyer via e-mail within
three business days to discuss payment and delivery. It is the responsibility
of the seller and the buyer to maintain open communication and to resolve
any problems occurring during the transaction.
- Once arrangements regarding payment and shipping are made between
the buyer and seller, the payment should be made and the merchandise
should be shipped.
- Rate the Buyer: Once you close a Consumer Exchange auction, you may
evaluate the buyer by posting one rating of 1-5 stars and one comment.
Click here to learn more about rating
a buyer and for important considerations in posting ratings. You may
post ratings and comments only for other Consumer Exchange members with
whom you have closed auctions. There is a limit of one rating and comment
per closed auction.
- Review Your Fees: If your Consumer Exchange Auction closes with a
winner(s), any selling fees for the auction will be calculated and updated
on your My Fees
page. For more information about selling fees,
please click here.
How and
when should I contact the buyer?
Once a Consumer Exchange auction closes uBid will send the
buyer and the seller an email providing each party with the other's contact
information to complete the sale. Typically, the seller should contact
the buyer via e-mail within three business days to discuss payment and
delivery. It is the responsibility of the seller and the buyer to maintain
open communication and to resolve any problems occurring during the transaction.
How do I determine
what type of payment to receive for my items?
You can decide what methods of payment to accept for Consumer
Exchange auctions. Below are common forms of payment:
- Money order/Cashier's check
- Personal check
- C.O.D.
- Visa/MasterCard
- American Express
- Diners Club
- Discover/Novus
- Pay Pal
How do I ship the
item(s)?
Drop-Off Locations:
Sellers can locate a convenient location to drop off your packages at
the following websites:
Tracking Packages:
If you ship your item with a trackable service, please provide the buyer
with the tracking number. You may track a packages progress using the
following links:
What type of claims
substantiation must a Consumer Exchange seller have?
There must be a reasonable basis, consisting of competent and
reliable evidence, for all express or implied objective claims made in
online advertising for a product or service. Care should be taken to substantiate
health or safety claims for products such as dietary supplements, drugs,
diet and exercise products and medical devices. All representations regarding
the safety or efficacy of such products or services must be substantiated
by competent and reliable scientific evidence. Pictorial representations
or demonstrations of the product being marketed or a competing product
must not misrepresent any material feature of that product or the product's
actual performance in real-life conditions.
What type of warranties
does the Consumer Exchange seller make with respect to his listing?
Online advertising claims relating to a product warranty must
be truthful and consistent with the terms of that warranty, and the advertiser
should disclose any material conditions, limitations or charges relating
to the warranty. Any warranty offered with a consumer product should be
properly designated as "full" or "limited" and should contain the basic
information required by law (e.g., what the warranty covers and does not
cover, what the period of coverage is, what the warrantor will do to correct
problems, how the customer can obtain warranty service and how state law
affects the customer's rights under the warranty). Any requests for repairs,
replacement products or refunds under the terms of a warranty should be
honored by the seller promptly. A copy of the warranty must be made available
free of charge to any buyer who requests one, and online advertisements
that mention a warranty should either include a clickable icon or hyperlink
that enables buyers to view the full text of that warranty or informs
the buyer how they may obtain a copy of that warranty without purchasing
the product.
What if I
have a problem with a buyer?
Resolving a Problem
Buying from individuals in the Consumer Exchange is usually easy and
hassle free, but you may occasionally have problems with other buyers
or sellers. uBid is not involved and does not participate in the transaction
between buyers and sellers, and is not responsible for the behavior of
buyers and sellers in the Consumer Exchange. If there is a problem, here
are some ways you can try to resolve the dispute.
- Contact the Buyer - Try emailing or calling the buyer again.
Read over your past email communication to see if there was a misunderstanding,
and ask for a phone number at which the buyer may be reached so that
you can try to resolve the dispute over the phone. Remember to keep
all your email communications.
- Leave a rating - The Consumer Exchange rating system allows
other users to leave ratings and comments about their experiences. If
you have had a poor experience with another member of the Consumer Exchange,
leave a rating to let other members know about your experiences. If
a buyer or seller accumulates several negative ratings, they may be
removed from participating in the Consumer Exchange. The rating system
works only if you use it! Find out more about the Consumer Exchange
rating system by Clicking Here.
- Use a third party - There are many professional third party
arbitration services available. uBid does not represent or support any
arbitration.
- Report fraud - There are many ways to report cases of fraud.
If you have used the US Postal Service to send your payment to the seller
but have not received your merchandise, you can file a complaint with
your local U.S. Post Office or Attorney General. You can also contact
the National Fraud Information Center.
Contact the Better Business Bureau
or the Internet Fraud Complaint Center
if you believe you have been working with a business rather than an
individual. Also, you can file a complaint with the FTC by contacting
the Consumer Response Center by phone: 202-FTC-HELP (382-4357); TDD:
202-326-2502; by mail: Consumer Response Center, Federal Trade Commission,
Washington, DC 20580; or on the Internet, using their online complaint
form. Although the Commission cannot resolve individual problems
for consumers, it can act against a company if there seems to be a pattern
of possible law violations. If you believe you have been a victim of
fraud, report it to the proper authorities and help keep the Consumer
Exchange the better place to auction.
- Contact uBid - If you have a serious complaint about a particular
user or you think that the user may have committed fraud, let us know
by contacting uBid Customer Care
and by providing us not only the Login ID of the person but also the
auction number and any additional information about the incident.
How do I
request a credit for my fees?
As a seller, you may request a full or partial Success
Fee credit according to the following guidelines:
| Credit Type |
Reason for Credit |
| Full Credit |
- Winning bidder failed to perform.
- Winning bidder did not respond after you attempted to contact
them (Please allow at least seven days for them to respond).
- Winning bidder returned item and you issued a refund.
- Winning bidder's check was returned for non-sufficient funds,
or they placed a stop payment on it.
- Winning bidder could not complete auction due to family or financial
emergency.
- Winning bidder claimed terms were unacceptable.
|
| Partial Credit |
- Sale price was actually lower than highest bid.
- Winning bidder failed to perform and you eventually sold item
to a lower bidder at a lower price.
|
Here's how to request a Success Fee credit:
- Wait at least seven business days for a bidder to respond to your
attempts to contact him or her.
- Complete the credit request form
within 30 days of the end of your auction. Once a Success Fee Credit
request has been completed, an email will be sent to both the buyer
and seller informing them of the credit request. If the buyer fails
to dispute the claim of non-performance within ten days of receiving
the credit request notification, the buyer's account will be disabled,
and we will begin the process to verify and refund the seller's claim.
- Our Credit Department will usually apply credits to your account
within 7-10 business days of claim verification.
- If we have any questions about your Success Fee credit request we
will contact you.
- YOUR CREDIT CLAIM MUST BE ACCURATE AND VALID. SELLERS WHO FILE
FALSE CLAIMS WILL HAVE THEIR ACCOUNTS DISABLED AND WILL BE PROSECUTED
TO THE FULLEST EXTENT OF THE LAW.
- We encourage you as a seller to leave an honest rating detailing your
experience with the buyer. Any user in the Consumer Exchange who accumulates
an aggregate rating of less than 3 may have his or her account disabled.
If you require further assistance, please contact our
Customer Care Department.
Success Fee Credit Regulations
- Success fees will not be refunded if seller's account has been disabled
for any reason.
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