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  Browse Help uBid Info |
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Having technical problems with the website?
Trouble registering my address
If the system did not accept your initial address registration, check the top of the registration form:
- The fields that were not accepted will be identified on the top of the registration form.
- Verify that the box “Is this address the same as your ship to?” is correctly marked.
- Verify that all fields marked with a red asterisk are completed.
Trouble registering to bid or purchase
If the system did not accept your initial registration, please check the top of the registration form:
- The fields that were not accepted will be identified on the top of the registration form.
- Verify that all fields marked with a red asterisk are completed.
If the system accepted your registration but you cannot bid or purchase,
- Verify that the credit card type, number and expiration date are completed on your My Page.
- Verify that you have no characters such as periods, semicolons, colons or apostrophes in your Customer ID/Login or password.
Other Site Problems
If you are having problems with any of the following items please contact us via our web form
- Still Can't Register
- Can't Bid
- Can't Load "My Page"
- HTTP 404 Error
- Other Problems
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