When does the protection plan coverage start?
uBid's Product Protection Plan begins after the shortest portion of the manufacturer's warranty ends; i.e., parts and labor.
Am I paying for something I already have?
No! We would not want that to happen. You are paying to keep your product protected after the manufacturer's warranty has expired.
How does uBid's Extended Protection Plan benefit me?
The uBid product Protection plan provides a service protection plan beyond manufacturer's warranty. On covered repairs, the Plan offers service that's customized for each product and there are no deductibles! Other benefits of purchasing a service plan are:
·Peace of Mind - our plan covers power surges, which should give you peace of mind because most manufacturers only cover defects.
·Saves You Money - our product protection plan saves you money because they cover 100% parts and labor, and there are no hidden costs or deductibles.Convenience - we have a convenient toll-free customer service line that is open 24 hours a day, 7 days a week, 365 days a year. Someone is always there to help you.
·Reliability - fully trained, certified and factory authorized technicians at centers located nationwide. Service providers are continually monitored and ranked to ensure customers receive prompt and reliable service.
·Consistency - uBid's product protection plan mirrors your manufacturer's protection plan.
Which products are eligible for coverage?
Almost any product which either plugs-in or runs on batteries. Usually people think of Service Plans available only for electronic products. uBid, however, has made the decision to include Home products, Jewelry and Watches, to name a few. Whether you buy an eligible New, Refurbished or Used product we are providing our customers with the option to purchase a uBid Protection Plan at competitive rates.
Who performs the repair service? What are my obligations?
The buyer should obtain pre-authorization from the service plan provider before carrying out any activity related to repairs of the product. To obtain Authorization for a repair, contact our Customer Service Representative at 1-866-526-0013 if you purchased your product prior to October 15, 2008. If you have purchased your product after October 17, 2008, please call 800/781-8961.
Can I obtain coverage after the product has been invoiced?
Of course! Just call our customer service center and ask how you can protect your investment.
What proof of coverage will I receive?
You will receive a copy of the Terms and Conditions in the mail after your purchase. Product summary information will be included as well. The Summary will include the type of product, service for the product and the term of coverage.
Is coverage transferable?
Yes, this Agreement is transferable after manufacturer's warranty expires at no charge. Agreement is transferable by the original purchaser only, for the balance of the original extended warranty period. The products Terms and Conditions that you received with your order will help you understand the process so that the new owner continues to receive great service, too.
Is coverage cancelable?
You may cancel this agreement for any reason at any time. If you cancel within thirty (30) days of the receipt of this Agreement, contact the plan administrator at 1-866-526-0013 if you purchased your product prior to October 15, 2008. If you purchased your product after October 17, 2008, please call 800/781-8961. If you cancel after thirty (30) days, you will receive a pro rata refund based on the time expired, less the cost of any claims and an administrative fee. Restrictions apply for some states.
How do I get service?
To obtain service, just call the toll-free number 1-800-781-8961 a product protection plan specialist will guide you through the service steps. If you purchased your product Prior to October 17, 2008, please call 1-866-526-0013.
What are the service support hours for uBid's Extended Protection Plan?
Service Support is available 24 hours a day, 7 days a week, 365 days a year. Service Center hours may vary.
What support is provided for pre-loaded software?
uBid Product Protection Plan does not support damage or repairs to pre-loaded software
Who are the companies behind uBid's Extended Protection Plan? The uBid Product Protection Plan is provided through Bankers Warranty Group. To read more about the company you can see their company website at www.bankerswarrantygroup.com