By registering for and using uBid and the services provided, you agree to be bound by all terms and conditions of the User Agreement and all policies and guidelines incorporated therein by reference.

Privacy and Security Policy
A complete copy of uBid's privacy and security policy is located here.

Shill Bidding
Sellers or vendors of product on uBid are strictly prohibited from placing bids or causing bids to be placed for any product supplied by them or otherwise for the purpose of artificially increasing or otherwise manipulating the bidding process on uBid or the bid price of any product listed by them Site, or influencing user behavior on uBid.

Disclaimer
THIS SITE IS PROVIDED BY UBID ON AN "AS IS" BASIS. UBID MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE, EXCEPT AS EXPRESSLY SET FORTH IN UBID AUCTION LISTINGS (BUT NOT Direct Seller AUCTION LISTINGS OR CONSUMER EXCHANGE AUCTION LISTINGS). TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, UBID DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. UBID WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.

ALL OFFERS, PROMOTIONS AND PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE. UBID IS NOT RESPONSIBLE FOR ANY TYPOGRAPHICAL OR PHOTOGRAPHIC ERRORS WHICH MAY APPEAR ON OUR WEBSITE.

Copyright
©1997-2010 uBid, Inc . All Rights Reserved. Designated trademarks and brands are the property of their respective owners.

Trademarks
UBID is a registered trademark of uBid, Inc. UBID, CONSUMER EXCHANGE, UBID CONSUMER EXCHANGE, UBID Direct Seller, WHERE YOU WIN AT PAYING LESS, TELL-A-BUDDY, UTELL-A-BUDDY, ASK UBID, UBID FOR BUSINESS, THE SMALL BUSINESS UTOPIA, and other uBid graphics, logos, and service names are trademarks of uBid, Inc. uBid, Inc.'s trademarks may not be used in connection with any product or service that is not uBid's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits uBid, Inc or uBid. All other trademarks not owned by uBid, Inc. or its affiliates that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by uBid, Inc. or its affiliates.

Applicable Law
This site is created and controlled by uBid, Inc. in the State of Illinois, USA. As such, the laws of the State of Illinois will govern these disclaimers, terms, and conditions, without giving effect to any principles of conflicts of laws. We reserve the right to make changes to our site and these disclaimers, terms, and conditions at any time.

Why can I trust uBid?

Trust, as they say, is earned.
At uBid, we try hard to earn your trust everyday. If you have a problem or question, our customer service team is here to help.

uBid is a trusted source for major brand name products from leading manufacturers across 20+ categories. Most products come with uBid's 15-day return and warranty provision, in addition to a range of Extended Warranty Plans.

Many of items are inventoried and shipped from uBid's warehouse.
uBid Direct packages are carefully processed at uBid's warehouse and distribution facility in Itasca, IL.

uBid meets Better Business Bureau online standards for reliability.
Providing customers with the confidence and security to bid safely online. Online shoppers can check BBB information and be assured we will stand behind our products.

Please note: our certified sellers (UCM) list their items directly and are responsible for all aspects of their auction listings, including product descriptions, quantities, starting and maximum bid prices, shipping prices, and timelines.

What does uBid do to protect my security over the Internet?

uBid has taken precautions to ensure your personal security.
The site operates with a VeriSign digital server certificate, featuring today's strongest cryptographic techniques. It uses a matched pair of encryption and decryption keys, providing unparalleled protection.

This technology protects your private customer information.
It prevents the possibility of someone trying to compromise information as it travels from your Web browser to our secure server. The pages where you submit your account information, place a bid, and receive confirmation of a successful bid are all secure. To help further safeguard your security, we recommend that you keep your account number and password secret.

uBid does not sell, trade or rent personal information to other parties.
We assign anonymous customer numbers, not traceable to any individual and different from any customer login ID, which may be shared with outside sources on an aggregate basis.

To learn more about uBid's Privacy and Security Policy click here.

If you are a new registrant to uBid or have not made a previous purchase, we allow you to bid on our site without having a credit card on file. However, bid limit policies are in effect - if your total reaches $200 or 5 total bids or more at any time, we require you to have a valid credit card associated with your account in order to accept any additional bids. Please note that we never charge your credit card unless you win an auction or make a "buy now" purchase.

Once you have a valid credit card on file associated with your account, this policy will be waived.

Going once...

• Select a product from our easy-to-navigate list of product categories.
• Click on the "Bid" button and tell us how many of that product you would like and the price you want to pay.
• If this is your first time visiting uBid, you will be asked to complete a simple registration form.

Please note that all bids are non-cancelable, so bid wisely.

Going twice...

• You can track the status of your bids on your "My Page". A current list of winning bids is also found on the Product Information page.
• Not always browsing the 'Net? We can automatically send out a "You've Been Outbid" e-mail when you no longer have one of the highest bids. You can then click on the link (URL) provided in this e-mail (or copy and paste it into your browser) to visit the Product Information page and increase your bid.

Sold!

If you have one of the winning bids at the end of the auction, the product is yours and we will notify you via e-mail. If you choose the Buy Now option where it's offered, you become an instant winner without waiting for the auction to end! All the details of your order will be sent to you via e-mail.

• 1. Auction Timeframes and Overtime Rules
  • If a bid comes in 3 minutes or less before an auction is slated to end, the auction goes into an automatic 3 minute Overtime period, meaning that an additional 3f minutes is added to the auction countdown clock.
  • The auction listing will reflect the Overtime status with a countdown clock set with the new closing time.
  • Each time a bid comes in during that Overtime status, the clock will
  • be reset, adding another 3 minutes to the auction countdown.
  • Once no bids are placed within a 3 minute period and the clock stops, the highest bidder is the winner of that auction.
  • There is no limit to the number of times an auction can be extended. Therefore, uBid recommends that you check back often as an auction nears closing time.
  • As long as there are quantities available in an auction, traditional bidding will continue. If all quantities in an auction are purchased using Buy Now, the auction closes.
  • uBid makes every effort to ensure system availability. However, uBid reserves the right to close an auction prior to, or extend it beyond, the posted closing time. This may be done at our discretion and without warning.
  • uBid is not responsible for incomplete, failed, garbled, scrambled, delayed or misdirected computer transmissions due to technical computer hardware or software failures or other errors or problems of any kind, whether mechanical, human, electronic or otherwise, which may limit a user's ability to bid in any auction.
• 2.Winning Bid
  Winning Bids follow this order of precedence:
  • Bid price
  • Bid quantity (larger over smaller)
  • Initial bid time (earlier over later)
  • For Buy Now auctions, you become an instant winner if you choose the Buy Now option. Buy Now automatically outbids traditional winning bids.

  This order of precedence results in following rules:

  • If two or more bids are for the same price, the higher quantity will take precedence.
  • If two or more bids are for the same bid price and bid quantity, the time the bidder placed their FIRST bid on that lot takes precedence.
  • The same rules apply when several bidders are tied for an item and we must decide whom to bump from the winning bidder's list.
  • Buy Now takes precedence over traditional winning bids.

  No bid carries over to later auctions of like items.

• 3. Minimum Bid Price
  The minimum price is the lowest value that can conceivably result in a winning bid (given adequate quantity and an early time of first bid).

  Note: If another bidder bids moments before you, you may also be unsuccessful even at the default price. If your bid is not accepted, you simply click on the return link to edit your bid and try again.

• 4. Bid Increment
  All bids are made on a per-item basis. The lowest successful bid plus the bid increment will be displayed as the minimum bid. To create more excitement at the end of our auctions, uBid may decrease the incremental bid amount.
  
  
• 5. Selecting the Bidding Quantity
  • You will need to specify the number of items you desire in an action lot when you place a bid.
  • Note: If you are the lowest bidder among the winners at the close of an auction and your total quantity cannot be fulfilled, you will win a partial quantity.
• 6. Lowering Bid Price or Quantity
  • You are not allowed to lower your price with a new bid.
  • You are not allowed to lower your quantity with a new bid as long as you have a winning bid on the auction.
  • If you want to decrease your quantity, you must wait until someone outbids your Bid Price, so that your bid is no longer on the Current Winning Bids list.
  • You are not allowed to change your bid type if you have a winning bid on that auction.
• 7. Buy Now Auctions
  Auctions that offer Buy Now allow you to buy the items without waiting for the auction to end. These items are sold at a fixed price. Once the entire quantity for a Buy Now auction is sold, the auction will close.
  
  
• 8. Bid Cancellation Policy
  • All bids are non-cancelable once submitted.
  • A record of your non-winning bids is kept. If a current winning bid is disqualified in an auction, uBid may restore your currently non-winning bid to winning status at your most recent bid price. This decision is made at the sole discretion of uBid.
• 9. Order Cancellation Policy
  All orders are final and non-cancelable. If you have a question about a delayed order please check out shipping and delivery schedule by clicking here.
  
  
Fraudulent Bidders
• It is the policy of uBid to monitor bids and other activity to ensure the proper use of our site. uBid reserves the right to reject any bid and/or order at its sole discretion and without limitation. Bids and/or orders can be rejected for any reason, especially those containing inaccurate, incomplete or unverifiable information, or information which is deemed to have been given in bad faith.
• uBid uses several monitoring and verification systems to screen for suspicious bids and orders. Such orders are subject to investigation and cancellation at uBid's discretion at any time. We apologize for any delay this may cause in processing of any legitimate order, but this process insures the protection of uBid's customers and itself.
• It is a violation of law to submit bids using a false name, credit card or any other fraudulent information, and such orders may not be processed, even if we initially accept such a bid. Submission of such orders can result in substantial legal and/or criminal risk to those individuals involved.
• Be aware that even if you give us a falsified name, your web browser transmits a unique Internet address to us, which can be used by law enforcement officials to identify you.
• It is uBid's policy to prosecute those individuals believed to be participating in fraudulent activity to the fullest extent of the law. Currently, the FBI, CIA, US Secret Service, and local law enforcement agencies are responsible for investigating Internet fraud cases.

Will my credit card be charged even if I don't win the auction I'm bidding on?
No. Your credit card is only charged when you win the auction you're bidding on. Otherwise, your credit card will never be charged for bidding on an auction.

Currently, all uBid auctions are "traditional" style auctions. In this standard format, a product lot-consisting of one product or group of identical products-goes up for auction at a starting price. uBid also offers 2 types of Buy Now auctions. The first type is a traditional auction with a Buy Now option. The second type of Buy Now auction is a lot offered for sale at a fixed price; bidding activity will not be conducted for these auctions.

• You attempt to outbid other buyers by offering more money for one or more items in the lot.
• At the end of the auction time period, the products go to the highest bidders. See the Time Left to Bid section for details on our overtime policy.
• For more information about the bidding process, please click here to review the bidding rules.
• Traditional auctions may include the Buy It Now option.

Each lot that is on auction is unique and bids are only valid within one single auction.

My Page is designed so that you can view all of your bids and orders from the past 30 days. Your bids are broken down into 4 categories.

Note: This information is available when you log into your My Page.

• Open Auctions Winning Bids
  Open Auctions Winning Bids lists auctions you are participating in that are still open and where your bid is currently high enough to win merchandise. If you choose to use the 2ItNow option in an auction that is open, your purchase will be displayed.
  
  
• Closed Auctions Winning Bids
  Closed Auctions Winning Bids shows auctions in which you had the winning bid or purchased using Buy Now.
  
  
• Open Auctions Non-Winning Bids
  Open Auctions Non-Winning Bids lists auctions you are participating in that are still open and where your bid is no longer high enough to win merchandise.
  
  
• Closed Auctions Non-Winning Bids
  Closed Auctions Non-Winning Bids lists auctions which are over, and for which you were outbid.
  
  

My Page is your personal page where you can:

Track your transaction history for the past 30 days. This includes:

• Your current open bids (both winning and non-winning)
• Your closed bids (both winning and non-winning)

Change your account profile (shipping address, billing address, credit card information and contact information).

Track the status of any order from uBid auctions. You can also print a copy of your invoice for a uBid auction order from MyBids detail. The option to print your invoice is available for the 30 days the product is on My Page. uBid is unable to provide invoice copies after 30 days.

Add, delete or edit your shipping address
You can update your "Ship To" address in your My Page:

• Select "My Account," on the left of the My Page screen,
• Select the "edit" button to the right of the shipping address summary.

If you want to add a new shipping address, select the "Add Shipping Address" button at the bottom of the My Page screen.

Note: We are unable to ship to post office box addresses (except APO and FPO military addresses).

Update "Bill-To" address
You can update your "Bill-To" address for your credit card in your My Page:

• Select "My Account," on the left of the My Page screen,
• Select the "edit" button to the right of Member Summary

Add, delete or edit your payment method
You can update your credit card information in your My Page:

• Select "My Account," on the left of the My Page screen,
• Select the "Edit" button to the right of the Account Summary

Add, delete or edit your email address
You can update your email address in your My Page:

• Select "My Account," on the left of the My Page screen,
• Select the "Edit" button to the right of Member Summary

Change Password
You can update your password in your My Page:

• Select "My Account," on the left of the My Page screen,
• Select the "edit" button to the right of Member Summary

Retrieving a Login:
If you have forgotten your login, simply enter your telephone number with area code, email address and password. We will email you a link to a secure page that contains your login. Please note, your telephone number, email address and password must match exactly as we have it in our records, for verification purposes.

Retrieving a Password:
If you have forgotten your password, simply enter your telephone number with area code, your email address and login. We will email you a link to a secure page that contains your password. Please note, your telephone number, email address and login must match exactly as we have it in our records, for verification purposes. Once you have retrieved your password, we suggest you change it. You can update your password on your My Page.

What if I have forgotten both my Login and Password?<br />If you have forgotten your login and password, you must re-register. Please note, uBid customer care representatives will not be able to provide you with this information.

My Page is designed so that you can view all of your bids and orders from the past 30 days. Your bids are broken down into 4 categories.

Note: This information is available when you log into your My Page.

Open Auctions Winning Bids
Open Auctions Winning Bids lists auctions you are participating in that are still open and where your bid is currently high enough to win merchandise. If you choose to use the Buy Now option in an auction that is open, your purchase will be displayed.

Closed Auctions Winning Bids
Closed Auctions Winning Bids shows auctions in which you had the winning bid or purchased using Buy It Now.

Open Auctions Non-Winning Bids
Open Auctions Non-Winning Bids lists auctions you are participating in that are still open and where your bid is no longer high enough to win merchandise.

Closed Auctions Non-Winning Bids
Closed Auctions Non-Winning Bids lists auctions which are over, and for which you were outbid.

Auction Emails:

What is the "You've Been Outbid" alert e-mail?
Special "You've Been Outbid" alert e-mails notify you when you no longer have a winning bid in an auction.

What is the "You've Won" e-mail?
If you win an auction, we will send you confirmation via email.

Other Emails:

What is the "uBid Daily Bulletin" e-newsletter?
The "Daily Bulletin" is a daily email listing all of the great deals offered in our "stores" each day.

What are other uBid Auction Alerts options?
uBid Auction Alerts also offers category specific emails that provide weekly updates on special products and features.

How do I subscribe (or unsubscribe) from alert e-mails & the uBid Daily Bulletin?
There are two places to update your e-mail subscriptions:

During registration:
On the on-line registration form you can choose whether to receive the Daily Bulletin, special category emails, or "You've Been Outbid" e-mails.

From My Mailbox:
To subscribe to uBid Auction Alerts click here.

To pursue warranty help, you must first determine the type of warranty coverage you have. The type of warranty coverage for your product is printed on your packing slip and also on the product page of the item. From your My Page, go to Closed Auctions Winning Bids, then click on the lot # link. To determine the type of warranty coverage, look at your packing slip or look at the product information page on our Website. Please click on one of the following links to go to the instructions that are appropriate for the type of warranty your product carries:

• Manufacturer or Vendor Warranty
• uBid Warranty
• uShield - uBid's Extended Service Plan

Products with a Manufacturer or Vendor Warranty
In the event that a product needs to be returned to a vendor or manufacturer for service or warranty work, the customer is responsible for all shipping arrangements, including costs. In addition, original shipping & handling charges are not refundable. Each vendor or manufacturer has its own policies regarding the procedure and cost of shipping returns; therefore, please contact the warranty provider listed on the packing slip for details. Find more information on manufacturer warranties.

Products with uBid Warranty
uBid is currently unable to replace or repair your damaged or defective products. However, since we value you as a customer, we will take the affected product back as a return. Please follow our return instructions to complete a return.

Products with uShield - uBid's Extended Service Plan
For purchases made on or after January 1, 2013 visit www.ubid.com/ushield/.

If you purchased a uBid Extended Protection Plan before October 17, 2008 please use Live Chat. If you purchased a warranty between October 17, 2008 and December 31, 2012 please call 1-800-781-8961.

If you do not want to pursue warranty help or your product qualifies for uBid's Warranty and you would like to return your product, then please follow the Returns Policies and Procedures.

The condition of each product is as stated on its Product Information page. uBid.com has made a commitment to our customers to never intentionally mislead or hide any information about the quality of the products we sell. We classify the products on our auctions as New, Resealed, Manufacturer Recertified, Recertified, Used, Demo, and Off-Lease.

New
Many of the products at uBid.com are new, have never been used and may still be in their original packaging. These items come complete with manuals and other accessories, or they may be in an OEM box by themselves. OEM stands for Original Equipment Manufacturer, and is a term used for a product that was manufactured as part of a larger whole (for example an OEM hard drive in a Pentium multimedia system). New OEM merchandise is not packaged for retail sale. These new products come in a plain box. Most merchandise classified as New carries a vendor warranty, but please refer to the Product page to be sure.

Resealed
These products are new, which means they have not been previously sold or used. In some cases they have been removed from their packaging for random testing or other purposes. Resealed products are checked to ensure that they function according to specifications and then repackaged and sealed. Most merchandise classified as Resealed carries a vendor warranty, but please refer to the Product page to be sure.

Manufacturer Recertified
Manufacturer Recertified products differ from other recertified products because they are restored to the exact manufacturer specifications by the original manufacturer in a certified recertifying center. In addition, these products typically come with the added advantage of a manufacturer warranty. These unused or used items have been returned to original manufacturers for various reasons: use in field tests, use in sales displays, and cancellations. They are then cleaned, quality checked and tested twice. They are also serviced, if needed, in the original manufacturer's recertifying center. Recertified products may come with minor blemishes and may come with or without manuals, batteries and back recovery disks. Please refer to the Product page for exact terms regarding warranty information and supplemental software.

Recertified
Recertified products are restored to specifications found on the Product Page by reputable recertifying companies. In addition, these products typically come with the added advantage of a manufacturer or recertifier warranty. These unused or used items have been returned for various reasons: use in field tests, use in sales displays, and cancellations. They are then cleaned, quality checked and tested twice. They are also serviced if needed, by a reputable recertifying company. Recertified products may come with minor blemishes and may come with or without manuals, batteries and back-recovery disks. A complete listing of accessories (if available) included with the recertified item will be provided on the uBid.com Product page. Please refer to the Product page for exact terms regarding warranty information and supplemental software.

Used
Unlike used items found at places other than uBid.com, these products have been thoroughly inspected and tested to ensure full functionality, though in some cases they may show signs of wear. Please refer to the Product page to see whether merchandise classified as Used carries a vendor warranty.

Demo
These products have never been owned by anyone and have undergone testing to ensure they function according to the manufacturer's specifications. Vendors will frequently put new products out for display or demonstration purposes. These items usually see very little, if any, use. Yet, some items may show minor signs of wear. Please refer to the Product page to see whether merchandise classified as Demo carries a vendor warranty.

Off-Lease
Off-lease refers to products that have been used by individuals or businesses for a contracted period of time. They are inspected and tested for full functionality, and then sold to uBid.com for resale. Please refer to the Product Page to see whether merchandise classified as Off-Lease carries a vendor warranty.

What are uBid Direct products?

uBid is committed to providing all customers with the highest quality auction experience available on the web. uBid is accredited by the Better Business Bureau.

uBid Direct products come directly from uBid's own warehouse, manufacturers or distributors. In addition, all products are backed by uBid's return and warranty policies, and Extended Warranties are available on most products. Customers also have easy access to the uBid Customer Care team.

What is a uBid Certified Merchant?

uBid Certified Merchants are uBid approved third-party merchants who sell products on the site. To ensure uBid buyers the ability to shop in a private and secure environment, every uBid Certified Merchant must go through a thorough application process including verification of bank and trade references before they are approved to list auctions on uBid.

uBid Certified Merchants are established businesses (both small and large) whose performances are monitored to ensure that buyers receive the appropriate uBid service levels. These Certified Merchants list their items directly and assume responsibility for all aspects of their auction listings including product descriptions, identification of quantities, establishment of starting and maximum bid prices, and shipping. Although uBid does not own, warehouse, ship or otherwise manage any inventory or goods offered by uBid Certified Merchants, those partners who do not meet uBid's service standards can and will be removed from listing auctions on the site. uBid handles all payment processing for orders from these partners and uBid's Customer Care department provides assistance for all issues to ensure a positive uBid experience.

All products are limited to supply on hand. uBid makes no guarantee of continued availability should an item be unexpectedly out of stock. Of course if that is the case your transaction will be refunded.

The active nature of auctions makes it impossible for us to replace or exchange merchandise that is found to be DOA (defective on arrival or damaged on arrival) or lost in shipping. No inventory will be reserved for replacements or exchanges; however, the same items may be offered again in new auctions if we receive them at a later date.

The vendor warranty depends on the type of product:
Most merchandise classified as new, resealed, manufacturer refurbished or refurbished carries a vendor warranty, but you should check the product information page to be sure.

Check the product information page to see whether the used merchandise or demo units have a vendor warranty.

Information about uShield - uBid's Extended Service Plan can be found at http://www.ubid.com/ushield/.

Travel / Events
Individuals interested in bidding on uBid's travel or event packages should study the information detailing the trip/event thoroughly to determine what is included in the offering and what kinds of restrictions may apply. In general, pricing on trip offerings is per person and customers must bid on packages in lots of two or more.

Please be aware that the 'Winning Bid' E-mail will confirm winning the bid and will state that 'the product is on it's way'. In some instances (when airfare and some cruises are involved), it is required by law to book the offer with the exact name(s) of the person(s) traveling before tickets or the like can be sent to you. In these cases, you will be contacted by the vendor via E mail or telephone to complete the booking. Please communicate any concerns as soon as possible to the vendor, so we might be able to find alternatives to a problem that may have occurred.

Please note: Failure to respond to the vendor, in these instances, prior to the expiration date, may forfeit the travel offer and/or your bid dollars.

Speakers
Speakers listed in uBid auctions are sold in even lots of two or more. Bidders should note that bid prices are per speaker. This means that bids are multiplied by two to calculate the total price of an order. For example, if you place a winning bid on two speakers and the bid price is $20, your total price will be $40 plus shipping.

Rings
Rings offered for auction are currently sold in single size lots. You should consult the product description to determine each ring's size. If no size is listed, you will need to have a jeweler fit the ring for you at your own expense. In the near future, rings that are listed for action will be available in different sizes.

Product Images
Images displayed are samples only.

Payment Methods Accepted

• All winning bids are payable on demand in US Dollars.
• uBid accepts payments via credit and debit* cards. We honor Visa, MasterCard, Discover and American Express.
• At the close of an auction, uBid will attempt to validate the winning bidder's selected payment method. A charge will not be placed until the item has been shipped.
• For verification purposes, please be sure to supply the correct billing information. This information must match with what the issuing company or bank has on file for you.

Note: As stated in the uBid User Agreement, uBid may attempt to validate the payment method information provided at registration and account updates by attempting a $1 authorization. This is not a charge, only an authorization.

Shipping To Another Address
If you have orders shipped to an address that is different from the billing address on file with your credit card company, uBid may require you register the alternate address with your credit card company. To register an alternate address for shipping purposes, simply call the customer service number on the back of your credit card, and provide the alternate address. Be sure to mention that the address is for shipping purposes only. Registering alternate shipping addresses can help expedite the processing of future orders.

Merchandise shipped to Illinois is subject to sales tax charged by those states unless the purchase is made by a state-authorized tax-exempt entity, or by a reseller. States charged are IL and TN.

If your organization is tax-exempt, or if you are a reseller with a valid reseller's permit, please read the following instructions to ensure your uBid account reflects the correct tax status. Once you receive your first winning bid confirmation, please notify us of your tax status by following these instructions:

If your organization is tax-exempt (not-for-profit, government agencies), simply fax a copy of your government-issued tax-exempt letter to (773) 272-4020, along with your order number.

OR

If you are a reseller with a valid reseller's permit, please print and sign the form here and fax it to (773) 272-4020 along with your order number. Please ensure the form is signed and a valid reseller's number has been provided, otherwise sales will continue to be subject to tax.

Once the information has been processed, future orders will not be subject to tax.

Should you have any questions about a previous request or the tax exempt process, please contact uBid's Credit Department.

NOTE: If you are an individual purchasing on behalf of a tax exempt organization, please follow the instructions above. You may also be required to provide a signed letter on letterhead from the tax exempt organization stating you are authorized to purchase on their behalf.

Payment not Authorized
Please be advised the bank that issued your credit card has not yet authorized the charge for your order. Orders not authorized are subject to cancellation at uBid's discretion at any time. When a winning bid is not authorized, uBid will notify you via My Page and email. However, there may be times when unauthorized bids or orders are immediately canceled. Bids canceled because they cannot be authorized are subject to a $25 cancellation fee. Please note, cancelled bids cannot be reinstated.

You may contact the uBid Credit Department via our web form

You have the following options available if the order has not been cancelled:

If your order is cancelled as the result of the inability to validate your payment method, you will be assessed a $25 cancellation fee. Please note, cancelled orders cannot be reinstated.

uBid will make several attempts to validate payment on the chosen credit card for the order. If authorization is not received, uBid will attempt to validate payment on the next credit card that is registered in the system within 24 hours.

As part of our commitment to your security, we now require that you enter the verification number from your credit card upon registration and when editing your registration information. To locate your verification number, click on the card name:

• Discover
• Visa
• MasterCard
• American Express

You can easily retrieve a copy of your invoice within 30 days of purchase by going to your my page under closed auctions and clicking on the item name for order details. Underneath the order number, there will be a link that will take you to a page containing a copy of your invoice.

If your purchase was made over 30 days ago, you can make a request for a copy of your invoice via our web form.

Please note that you will be charged for copies of invoices over 6 months old. The charges are as follows:

Purchases made within six months prior to request date:
No charge

Purchases made six months to 1 year prior to request date:
$10/each

Purchases over one year from request date:
$39/each

In order to cover transaction costs, uBid must charge a non-refundable fee of 3% with a $1.99 minimum and a $9.99 maximum for each item ordered. It is calculated based on product price and shipping charges. The fee is subject to applicable sales tax.

As an online retailer, we strive to provide the highest level of security during all aspects of the purchase process. uBid's/RedTag's policy as it relates to new customers and multiple orders is as follows: Customers who complete more than 10 orders in a two week period are required to provide written authorization and a security code verification for the card being used to charge the items in order to process pending or further orders. Our Customer Care Team will contact any customers who need to provide this information by email.

You will receive a confirmation email upon winning an auction or making a purchase. Once your order is processed and payment has been authorized for your purchase, it will be sent along to shipping – this can take 3-5 days from the close of the auction or sale. Because uBid offers products from its direct warehouse and our Certified Sellers ship directly from their warehouse, please allow up to 14 business days to receive your shipment once your payment is processed. You'll receive an email once the product has shipped, and you can then track your orders by going to your "My Page" and clicking on the tracking number. Note that shippers sometimes can take up to 24 hours to upload shipping/tracking information to their websites.

Please note:

• Packages cannot be delivered to PO Boxes.
• The amount of time it takes for the carrier to deliver your package depends on your selection. When choosing the speed of service to select, do not count weekends or holidays. Not all carriers deliver on Saturdays, Sundays or Holidays. This will delay your shipment.
• Packages cannot be delivered to Alaska or Hawaii via ground service. Packages to Alaska or Hawaii must be shipped via Air. For any Second Day Air shipment to AK or HI, delivery may take up to three days.
• For APO/FPO deliveries we ship using US Post service. Only packages up to 70lbs can be delivered to an APO/FPO address.
• We will provide tracking numbers as much as possible. There are times when tracking numbers can not be provided - in these cases, only the carriers will be provided.
• uBid.com's warehouse will be closed on the following holidays.

uBid.com Warehouse Holiday Schedule

• Thanksgiving
• November 22
• November 23
• Christmas
• December 24 (after 12 noon CT)
• December 25
• New Year's Eve
• December 31

Customer Care Live Chat is available from 11:00am to 4:00pm CST Monday - Friday.

Customer Care will be closed on the following holidays.

• New Year’s Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Christmas Day

uBid currently ships only to valid United States addresses.

Once we ship your order, you will receive an email confirmation of shipment.

• You can track your order by clicking on the tracking number that appears on your My Page after a product is shipped.
• Certain items may not have a tracking number linking to a carriers website. If no tracking number is available, please contact uBid Please contact us via our web form.

What do the different statuses on My Page mean?
Your order and its status can be viewed in "My Page." An explanation of each order status is given below. Please note that order status is not updated in real time and may be delayed up to 2 hours due to processing volumes.

In Process
Your order is being processed and will be shipped shortly. The tracking number will be posted to your My Page as soon as it is available.

In Payment processing card processing
Your order is being processed by our Credit Department. The Credit Department is responsible for validating payment methods, and verifying order information when necessary. This process can take up to 1 to 5 business days, but generally occurs within minutes of the auction's close. Should any problems arise that prevent us from completing your order, you will be alerted on your My Page or contacted by a credit representative via email or phone.

Payment not Authorized
Please be advised the bank that issued your credit card has not yet authorized the charge for your order. Orders not authorized are subject to cancellation at uBid's discretion at any time. When a winning bid is not authorized, uBid will notify you via My Page. In most cases, winning bids are held as a courtesy for up to 24 hours, and then retried for authorization. However, there may be times when unauthorized bids or orders are immediately canceled. Bids canceled because they cannot be authorized are subject to a $25 cancellation fee. Please note, cancelled bids cannot be reinstated.

You may contact the uBid Credit Department via one of the following:

• Via our web form

You have the following options available if the order has not been cancelled:

• Retry the same credit card again, or
• Provide another credit card to be billed

If your order is cancelled as the result of the inability to validate your payment method, you will be assessed a $25 cancellation fee. Please note, cancelled orders cannot be reinstated."

In Warehouse
Your order is in our warehouse awaiting shipment. Upon shipping your order, your MyPage will read Order Shipped and tracking information for your order will be provided at that time.

At Supplier's warehouse
Your order has been processed and is awaiting shipment from our Supplier's warehouse. Please allow for the appropriate amount of time for the estimated delivery date. If you do not receive the order after the maximum estimated delivery time, please contact us via our web form.

Partially shipped
We were unable to send the full quantity of your order. We are currently investigating when the remaining portion will be shipped. If you don't receive the remaining portion promptly, please contact us via our web form.

Order shipped
Your order has been shipped. The tracking number is posted under the Closed Auctions Winning Bids listing on your My Page. There can sometimes be a delay of one business day from the time we enter the tracking number in your My Page until the number is recognized by either Fed Ex or UPS.

Cancelled
Order has been cancelled. uBid will make every effort to notify you before an order is cancelled unless the payment method could not be validated. If you were not notified or believe this is a mistake, please contact us via our web form.

Order returned
Order has been successfully returned. Please allow 20 days for credit processing.

Order questions
Please contact us via our web form with any further questions you might have regarding order status.

Most uBid auctions offer Next Day Air, Second Day Air and Ground Service.

Next Day and Second Day Air
Next Day or Second Day Air service is available when you require your package as quickly as possible. Please note that these services are from time of product shipment, not from time of auction close (there may be processing or weekend days in between). Next Day Air deliveries will require a signature. For any Second Day Air shipment to AK or HI, delivery may take up to three days. You can easily follow the progress of your shipment by logging into "My Page".

Standard Ground
Standard Ground service offers an economic method to ship your merchandise. Orders shipped via Standard Ground may also require a signature. You can easily follow the progress of your shipment by logging into "My Page".

Special Shipping
Special Shipping is used for certain promotional items as well as uniquely sized items. Special Shipping is also utilized by some of our uBid Certified Merchants that use shipping partners other than UPS and Fed Ex.

Special Ground - Custom Delivery

• In certain instances when products are oversized or unable to be delivered through our standard freight carriers, we will use an alternative heavyweight transportation provider with a local delivery agent in your area.
• The local agent will call you prior to delivery and arrange a delivery time. Standard delivery hours are Monday through Friday between 8 A.M. and 5 P.M.
• Your delivery agent is committed to delivering your product to the first threshold of your home or inside your garage, the choice is yours. Specific requests for "Past the Threshold" services should be discussed with your delivery agent at the time you schedule your appointment and are subject to additional delivery charges.
• The delivery agent will unpack your product. At this time, fully inspect the product for any damage. You will be required to sign an uBid Cosmetic Inspection Report. If you do not sign the uBid Cosmetic Inspection Report, the item will be returned to uBid.
• The transportation provider may be able remove the packing debris from your location for an additional fee.
• If you have specific delivery questions or concerns please call (800) 669-4248.

Not included in Custom Delivery:

• Custom Delivery does not include wall mounting of any type.
• We will not handle any products we did not deliver including: Cable TV, Satellite Dish System, Home Theatre System, DVD's VCR's etc.

Signature Service
For your protection, a signature may be required upon delivery for winning bids with Standard Ground and Next Day Air and Second Day Air deliveries. A signature is always required for Special Ground - Custom Delivery deliveries This delivery option ensures that a package will not be left at your designated delivery address without attaining your signature or the signature of someone at your address willing to sign for you.

• Although the packages may be shipped via multiple carriers, the following delivery terms generally apply for any packages that are shipped with the signature requiring delivery option:
• Three delivery attempts will be made to your shipping address and the delivery driver will leave a notification at the address upon each attempt.
• Please note that the delivery driver is not authorized to leave the package without a signature, even if you express that desire on the delivery notification.
• If upon three delivery attempts, the carrier is unable to obtain an authorizing signature, the package will be sent back to uBid.
• Packages delivered back to uBid for any reason cannot be re-shipped
• You will be able to call the carrier's hub between delivery attempts to pick up the package yourself.

You will be responsible for the package once you or anyone at your address signs for the package and the delivery is completed.

Other Useful Information
At this time we are not able to consolidate orders won in different auction lots. Furthermore, because of the shape and size of products we cannot always ship multiple quantities of the same order in one box.

Incorrect Shipping Charges
If your total shipping & handling charges do not match the charges listed on our site, please contact us via our web form.

uBid's Return Policy

By placing an order on this website, you indicate that you have read and agree to the following return policies and conditions. This return policy supersedes all other return restrictions listed on any auction page or listing. Click here to read our website Terms and Conditions.

Returns must meet ALL Applicable Criteria:
If your returned product does not match all applicable criteria listed below, it will be rejected and returned back to you at your cost. Also, your RMA will be nullified, credit will be denied, replacement orders will not be made and you will be charged for all shipping to and from our warehouse. By requesting an RMA in violation of this policy you hereby agree to accept our shipment of the return back to you and to the payment of al shipping costs to and from our warehouse. Our arrangements with our suppliers and manufacturers allow us no room to make exceptions.

uBid.com Return Policy and Procedure

• We offer a 100% guarantee for the first 15 calendar days.
• Replacement items may not be available.

Return Procedure:

Below please find the policies and procedures that allow us to quickly and efficiently process your return. uBid will be unable to process credit for returns without a return merchandise authorization (RMA). You can create your own RMA via your MyPage in your MyReturns section. You will need to contact our Customer Service department for any items that have been damaged or that are over $300.00 for an RMA. You can submit your information to our team via our web form.

Tickets - All sales are final. Since tickets are a one-of-a-kind item and not replaceable, there are no refunds, exchanges or cancellations. If an event is postponed, tickets will be honored for the rescheduled date. New tickets will not need to be issued. If an event is cancelled without a rescheduled date, you will receive a full refund for the amount that you paid for the tickets. Any shipping and handling charges are not refundable.

uBidSaves has no affiliation with uBid, Inc. Purchases made are between the buyer and Daily Savings Club and are subject to their terms and conditions. uBid is not responsible for returns or refunds.

You must contact uBid within 15 calendar days from the day you receive your product to initiate a return. It is important that you include the detailed reasons that you are requesting a return. Once your return is authorized, uBid will email you the RMA instructions. It is important that you follow the instructions so that we can credit your account promptly and efficiently.

• Your return must reach us within 15 calendar days from RMA issuance. Returned merchandise received after 30 days from RMA issuance will not be refunded nor returned.
• RMA labels must be attached to all packages being returned. The purchase invoice must be included with the return. If there are multiple packages, a separate copy of the invoice must be included in all packages being returned.

What should I do if the product is defective and I’m in need of warranty assistance:
We do encourage all of our customers to work with the warranty service provided on your product. Our Customer Service center is available to make sure you get the maximum value out of your warranty. In the event that you do not wish to pursue warranty assistance, an RMA (return merchandise authorization) will be processed for you for a refund. uBid will provide you with a return label to return your product, however the amount of the shipping label will be deducted from your refund amount. In the event you choose to return your own package you will be responsible for shipping and proof of delivery on all returns; therefore, for your protection, we strongly suggest that you fully insure the package you are returning and use a traceable method of shipping which includes a tracking number so that you can provide proof of delivery if necessary. If you cannot provide proof of delivery for your return, you will not receive credit for that return.

What should I do if I have contacted the warranty company and they will not provide assistance:
We will promptly issue an RMA (return merchandise authorization) to return your product to us for a refund.

In order to return a product you must be granted a Return Merchandise Authorization (RMA). To receive an RMA, submit your information to our Customer Care Department, via our web form.

You must contact uBid within 15 days from purchase date to initiate a return. It is important that you include the detailed reason that you are requesting a return. Once your return is authorized, uBid will email you the RMA and instructions. It is important that you follow the instructions for returns or your return may not be processed. RMA numbers cannot be extended or reissued.

• Your returned items must reach us within 15 days from RMA issuance. Items received after 15 days will not be accepted for full return. Returned merchandise received after 30 days from RMA issuance will not be refunded nor returned.
• The RMA label must be attached to all packages being returned. The purchase invoice must be included with the return. If there are multiple packages, a separate copy of the invoice must be included in all packages being returned.

What should I do if I get a product and it is not as advertised:
You must contact uBid within 15 days of receiving your product. At that time we will issue an RMA (return merchandise authorization) for you to return your product to us for a full refund. A return label will also be provided to you to return the shipment.

What should I do if I have a product that is missing parts:
You must contact uBid within 15 days of receiving your product. At that time we will issue an RMA (return merchandise authorization) for you to return your product to us for a full refund. A return label will also be provided to you to return the shipment.

What should I do if I receive a product that has been damaged during shipping:
Occasionally an item will be damaged during shipment. If you notice any damage to the box or item, note the damage in detail on the receipt and do not accept delivery of the package. It is important that you do not accept or sign for a damaged package and contact our Customer Service Department. Please do not dispose any of the packaging at any time. A claim will be filed for your package and a credit will be processed in full to your account upon receipt at our warehouse.

What if I do not like the product that I have received:
You must contact uBid within 15 days of receiving your product. At that time we will issue an RMA (return merchandise authorization) for you to return your product to us for a refund. uBid will provide you with a return label to return your product, however the amount of the shipping label will be deducted from your refund amount. In the event you choose to return your own package you will be responsible for shipping and proof of delivery on all returns; therefore, for your protection, we strongly suggest that you fully insure the package you are returning and use a traceable method of shipping which includes a tracking number so that you can provide proof of delivery if necessary. If you cannot provide proof of delivery for your return, you will not receive credit for that return. The reason for this is because once an item leaves our warehouse, we can no longer sell that product as “new” or “refurbished”; it is now considered a “used” product. This occurs even if the product is not opened.

All items will be inspected and tested by uBid upon receipt. In order to process your return and credit, the items will be inspected for the following:

• All items must be returned in the original condition and packaging. Specifically: packaging materials, CDs, warranty cards, parts and accessories, promotional items, manuals, and all other documentation provided.
• Copyright items such as DVDs, pre-recorded videos, video games, etc. must be unopened. If defective, you may exchange these items for the same title. If we are unable to replace the item, your account will be credited.
• There are no returns on travel packages.
• Products must be returned with all standard certification labels intact and legible (UPC code, barcode labels, etc).
• Serial number on returned product must match serial number on record with uBid.
• Products must be returned to uBid in original manufacturer’s packaging with a qualified external shipping container to eliminate possibility of shipping damage during the return transport.

Trouble registering my address
If the system did not accept your initial address registration, check the top of the registration form:

• The fields that were not accepted will be identified on the top of the registration form.
• Verify that the box "Is this address the same as your ship to?" is correctly marked.
• Verify that all fields marked with a red asterisk are completed.

Trouble registering to bid or purchase
If the system did not accept your initial registration, please check the top of the registration form:

• The fields that were not accepted will be identified on the top of the registration form.
• Verify that all fields marked with a red asterisk are completed.

If the system accepted your registration but you cannot bid or purchase,

• Verify that the credit card type, number and expiration date are completed on your My Page.
• Verify that you have no characters such as periods, semicolons, colons or apostrophes in your Customer ID/Login or password.

Other Site Problems
If you are having problems with any of the following items please contact us via our web form.

• Still Can't Register
• Can't Bid
• Can't Load "My Page"
• HTTP 404 Error
• Other Problems

Have a question about your order with us? Our Customer Care Team Members are standing by to help – contacting us is easy!

Customer Care Webform (Attended from Monday – Friday. 11:00am – 4:00pm Central Time)

Customer Care Live Chat (Live Chats taken Monday – Friday. 11:00am – 4:00pm Central Time)

Customer Care will be closed on the following holidays.

• New Year’s Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Christmas Day

uBid Seller Solutions:
If you are a manufacturer, distributor or reseller interested in obtaining additional information on how you can sell your products using the uBid.com platform, please visit us at our Seller Solutions Center located at http://ucm.ubid.com/ucm_landing.aspx.

uBid.com Headquarters:
740 Hilltop Drive
Itasca, IL 60143

uBid's headquarters business hours are from 8:00am to 6:00pm CST Monday through Friday. uBid offices will be closed on the following holidays.

• New Year's Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Christmas Day

Distribution Warehouse:
740 Hilltop Drive
Itasca, IL 60143

Warehouse business hours are from 8:00am to 4:30pm CST Monday through Friday. The Warehouse will be closed on the following holidays.

• New Year's Day
• President's Day
• Good Friday
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Christmas Day
• New Year's Eve