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Circle of Trust

uBid's Circle of Trust For Our Customers

At uBid.com, we understand that trust is something we have to earn - every day. We take this very seriously, and have established this Circle of Trust for all uBid.com customers:

  • Protect Your Privacy and Secure Every Transaction
    • We employ state-of-the-art data encryption and a sophisticated technical platform
    • Your customer data remains secure and private from the time you enter our site to when you leave it and all points in between - registering, placing bids, ordering
    • Your information is never given or sold to any unauthorized third parties not doing business directly with uBid
  • Provide a 100% Satisfaction Guarantee
    • We want our customers to be 100% satisfied!  Our no hassle return policy gives you freedom, under any circumstance, to receive a full refund within 15 days of purchase receipt. 
    • If at any time you have a complaint, comment, idea, concern or compliment J, we want to hear about it!  Contact us at customersupport@ubid.com anytime, or fill out our webform and tell us how we are doing!
  • Serve up the Highest Level of Pre-Screened, Professional Sellers
    • Our Certified Merchant program is tough! Any outside product suppliers on our site go through a rigorous approval process including D&B report, credit checks, trade references and other requirements in order to meet our high selling standards.
    • Products sold directly to uBid for placement on our site must be thoroughly inspected and tested prior to getting their foot in our door - further ensuring your protection and satisfaction.
    • Our team performs regular, random quality assurance checks and secret shopper tests – this puts us in your shoes and makes certain there are no surprises!
  • Maintain an A+ Better Business Bureau Rating
    • It’s not easy to get an A+, but we think it’s a no brainer.  You need to rest assured that where you shop online is backed by a BBB rating that gives you peace of mind and we make sure you get it!
  • Give You Help When You Need It
    • Our dedicated Customer Care center is staffed with friendly, supportive people that work extra hard to make sure you are well taken care of. 
    • This team stands ready to serve you!  Contact them for any reason customersupport@ubid.com.

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